We constantly challenge our own security & safeguards with sophisticated penetration tests and a responsible disclosure rewards program.
Our software lifecycle is security-focused. We consider security at every stage of the product development process.
Our policy is to collect the bare minimum amount of data necessary to fulfill requests or prepare reports for an upcoming audit.
Complexities of Privacy Tech and Regulation in a Data-Saturated Reality
Required Access
It is an inherent requirement to grant access across your tech stack in order to discover and map personal data across it, as well as execute data subject access and erasure requests. We hold ourselves to the most stringent security standards with any type of access or connection.
Sensitive Data
Consumers have the right to download any personal information you have about them under data privacy regulations. To protect this data, we ensure it is not intercepted in transit and that it is only sent to the right person.
Compliance, Security & Regulatory Standards
Security Tools We Use
Our Security Promise
Operational Security
- Our Site Reliability Engineers (SRE) are tasked with the operational aspects of our business and ensure information security.
- All machines that run our infrastructure are kept up to date and patched automatically. Software installations are strictly limited and controlled. Access to these machines is restricted only to relevant members of the teams.
- Our organization’s Development, Test, and Operational systems are separated.
- We enforce best practices such as: encryption of storage media, using two-factor authentication (2FA), requiring strong passwords, and more such as configuring systems to lock after a short period of time. Additionally, all communication is done through securely encrypted channels using modern, strong encryption.
Mine Employees
- All staff machines must comply with our Confidentiality Policy which includes a requirement to “take all reasonable measures to protect security and prevent unauthorized access or disclosure of all confidential information”.
- We provide periodic security training and tests for all employees.
- Our office has 24-hour security, cameras, and requires a biometric lock to access.
- We have a thorough employee termination/access removal process.
Application Security
- All data is encrypted at transit and rest with modern encryption while disabling outdated ciphers/protocols.
- We also contract a reputable third party for annual security audits and penetration tests, in-depth testing for vulnerabilities inside the application, and social engineering drills.
- We keep full audit logs and have monitors and alerts for every suspicious activity.
Data Center Security
- Mine was specifically built around compliance with the EU General Data Protection Regulation (GDPR) (http://www.eugdpr.org/).
- Our data centers are all located inside the EU (Western Europe).
- We host our infrastructure on Google Cloud Platform (https://cloud.google.com/security/).
3rd Party Data Source Integrations: Protocols
- Our Site Reliability Engineers (SRE) are tasked with the operational aspects of our business and ensure information security.
- All machines that run our infrastructure are kept up to date and patched automatically. Software installations are strictly limited and controlled. Access to these machines is restricted only to relevant members of the teams.
- Our organization’s Development, Test, and Operational systems are separated.
- We enforce best practices such as: encryption of storage media, using two-factor authentication (2FA), requiring strong passwords, and more such as configuring systems to lock after a short period of time. Additionally, all communication is done through securely encrypted channels using modern, strong encryption.
3rd Party Data Source Integrations: Permissions
When integrating with a 3rd party SaaS to automate request handling, Mine uses the minimal set of permissions required to operate. Such operations include:
- Search for objects that belong to a user by email/id
- Retrieve such objects
- Delete/anonymize such objects
Responsible Disclosure Rewards Program
We understand the hard work that goes into security research. To show our appreciation for researchers who help us keep our users safe, we operate a reward program for responsibly disclosed vulnerabilities. Mine rewards the confidential disclosure of any design or implementation issue that could be used to compromise the confidentiality or integrity of our users’ data (such as by bypassing our login process, injecting code into another user’s session, or accessing another user’s private data).
A minimum reward of $100 USD may be provided for the disclosure of qualifying reports. At our discretion, we may increase the reward amount based on the severity of the report. If you report a vulnerability that does not qualify under the above criteria, we may still provide a non-monetary reward in the form of Mine merchandise if your report causes us to take specific action to improve our security posture.
We ask that you use common sense when looking for security bugs. Vulnerabilities must be disclosed to us privately with reasonable time to respond, and avoid compromise of other users and accounts, or loss of funds that are not your own. We do not reward denial of service, spam, or social engineering vulnerabilities.
For submission guidelines see: OWASP Vulnerability Disclosure Cheat Sheet
Read the full scope, criteria, and restrictions in our help center.
Operational Security
- Our Site Reliability Engineers (SRE) are tasked with the operational aspects of our business and ensure information security.
- All machines that run our infrastructure are kept up to date and patched automatically. Software installations are strictly limited and controlled. Access to these machines is restricted only to relevant members of the teams.
- Our organization’s Development, Test, and Operational systems are separated.
- We enforce best practices such as: encryption of storage media, using two-factor authentication (2FA), requiring strong passwords, and more such as configuring systems to lock after a short period of time. Additionally, all communication is done through securely encrypted channels using modern, strong encryption.
Mine Employees
- All staff machines must comply with our Confidentiality Policy which includes a requirement to “take all reasonable measures to protect security and prevent unauthorized access or disclosure of all confidential information”.
- We provide periodic security training and tests for all employees.
- Our office has 24-hour security, cameras, and requires a biometric lock to access.
- We have a thorough employee termination/access removal process.
Application Security
- All data is encrypted at transit and rest with modern encryption while disabling outdated ciphers/protocols.
- We also contract a reputable third party for annual security audits and penetration tests, in-depth testing for vulnerabilities inside the application, and social engineering drills.
- We keep full audit logs and have monitors and alerts for every suspicious activity.
Data Center Security
- Mine was specifically built around compliance with the EU General Data Protection Regulation (GDPR) (http://www.eugdpr.org/).
- Our data centers are all located inside the EU (Western Europe).
- We host our infrastructure on Google Cloud Platform (https://cloud.google.com/security/).
3rd Party Data Source Integrations: Protocols
- Our Site Reliability Engineers (SRE) are tasked with the operational aspects of our business and ensure information security.
- All machines that run our infrastructure are kept up to date and patched automatically. Software installations are strictly limited and controlled. Access to these machines is restricted only to relevant members of the teams.
- Our organization’s Development, Test, and Operational systems are separated.
- We enforce best practices such as: encryption of storage media, using two-factor authentication (2FA), requiring strong passwords, and more such as configuring systems to lock after a short period of time. Additionally, all communication is done through securely encrypted channels using modern, strong encryption.
3rd Party Data Source Integrations: Permissions
When integrating with a 3rd party SaaS to automate request handling, Mine uses the minimal set of permissions required to operate. Such operations include:
- Search for objects that belong to a user by email/id
- Retrieve such objects
- Delete/anonymize such objects
Responsible Disclosure Rewards Program
We understand the hard work that goes into security research. To show our appreciation for researchers who help us keep our users safe, we operate a reward program for responsibly disclosed vulnerabilities. Mine rewards the confidential disclosure of any design or implementation issue that could be used to compromise the confidentiality or integrity of our users’ data (such as by bypassing our login process, injecting code into another user’s session, or accessing another user’s private data).
A minimum reward of $100 USD may be provided for the disclosure of qualifying reports. At our discretion, we may increase the reward amount based on the severity of the report. If you report a vulnerability that does not qualify under the above criteria, we may still provide a non-monetary reward in the form of Mine merchandise if your report causes us to take specific action to improve our security posture.
We ask that you use common sense when looking for security bugs. Vulnerabilities must be disclosed to us privately with reasonable time to respond, and avoid compromise of other users and accounts, or loss of funds that are not your own. We do not reward denial of service, spam, or social engineering vulnerabilities.
For submission guidelines see: OWASP Vulnerability Disclosure Cheat Sheet
Read the full scope, criteria, and restrictions in our help center.
"Mine PrivacyOps makes DSR handling insanely fast. We get data deletion requests (DSRs) from multiple channels, and now the entire flow is much easier than before.... In addition, the people at Mine are adding features on a weekly basis which is sometimes very helpful (depends if it’s a feature you needed or not)."
“We've been using it for a couple of months now and I couldn't recommend it more. The team is privacy obsessed and really treats you as a partner rather than a customer. Their product is super easy to integrate and is customizable to your systems.”
“The portal is intuitive to use and easy to navigate. Most importantly, the actual request handling processes from creation to closure is straightforward while having all of the sanity checks and confirmations that help ensure nothing is missed.”
“The best part of the Mine system is its team members. They are always willing to help make sure that you are getting the most of their tool. The benefits for us have been seeing the interactions with cookies and fulfilling our customers' deletion/access requests in a faster and easier manner. This has helped reduce the bandwidth required for DSAR requests more than anything else.”
“Mine PrivacyOps is extremely innovative. I couldn’t believe such easy solutions are available in the privacy space (which is usually very complex and technical). Their powerful AI that manages all incoming DSR/DSAR, along with the other AI for scanning all of our company’s data sources, are honestly magical.”
"With Mine’s data mapping, everything is done automatically (with AI). It helped us with finding shadow IT, systems redundancy and personal data that doesn’t belong to certain sources."
"I can confidently say that it is the best privacy automation solution on the market. Not only does it help us to stay compliant with ever-changing privacy regulations, but it also allows us to leverage privacy for marketing purposes."
“When Mine released their smart Data Mapping feature, we were thrilled. We onboarded our employees and found out where our users' data is stored. And oh boy, what did we find: 1) Shadow IT (employees that left and didn't notify us about an active SaaS tool they signed up to that holds our users' data); 2) Data sources we forgot that even existed; 3) Duplicate SaaS (redundancy).”
"Mine PrivacyOps makes DSR handling insanely fast. We get data deletion requests (DSRs) from multiple channels, and now the entire flow is much easier than before.... In addition, the people at Mine are adding features on a weekly basis which is sometimes very helpful (depends if it’s a feature you needed or not)."
“The best part of the Mine system is its team members. They are always willing to help make sure that you are getting the most of their tool. The benefits for us have been seeing the interactions with cookies and fulfilling our customers' deletion/access requests in a faster and easier manner. This has helped reduce the bandwidth required for DSAR requests more than anything else.”
“Mine PrivacyOps is extremely innovative. I couldn’t believe such easy solutions are available in the privacy space (which is usually very complex and technical). Their powerful AI that manages all incoming DSR/DSAR, along with the other AI for scanning all of our company’s data sources, are honestly magical.”
“When Mine released their smart Data Mapping feature, we were thrilled. We onboarded our employees and found out where our users' data is stored. And oh boy, what did we find: 1) Shadow IT (employees that left and didn't notify us about an active SaaS tool they signed up to that holds our users' data); 2) Data sources we forgot that even existed; 3) Duplicate SaaS (redundancy).”
