Privacy Requests 101

Free Courses

Privacy Requests 101: The Complete DSR Fulfillment Course

Full Course

Sep 1, 2022

•

55 minutes

total time

Take the course for free

Privacy Requests 101: The Complete DSR Fulfillment Course

In this course, you will learn everything you need to know about fulfilling data subject requests (DSRs) in compliance with the EU General Data Protection Regulation (GDPR), as well as the the California Consumer Privacy Act (CCPA). You will start by understanding what a DSR is and how it differs from other types of requests. You will then learn about the different types of DSRs and how to handle them efficiently, while keeping your customers happy. The course will also cover the legal requirements for responding to DSRs, as well as best practices for fulfilling them. By the end of this course, you will have the knowledge and skills you need to confidently and compliantly fulfill DSRs at your business.

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Course Chapters

Chapter

What is a DSR? — Intro to DSRs

5 minutes

A DSR occurs when an individual requests to activate one of their rights, such as to get a copy of their data, modify it or remove the personal data about them that’s residing at the company.

Chapter

What’s the Timeframe for Handling DSRs?

4 minutes

The faster you can respond to a DSR, the better. To ensure users’ rights are protected, each regulation has strict deadlines that you must comply with. If you don’t, there will be legal consequences.

Chapter

Why Do People Submit DSRs?

5 minutes

Why are DSRs so important to your users? Why can they end up costing tens of millions of dollars if you don’t handle them correctly? Why do people submit DSRs in the first place?

Chapter

Channels for DSR Submission

3 minutes

Let’s build the perfect user experience for your consumers to submit a DSR. This will serve both you and them in the long run.

Chapter

How Different Companies Handle DSRs

4 minutes

How do the other companies master the DSR process?

Chapter

The Best Response to a DSR

4 minutes

We’ve talked all about how to collect DSRs – but how should we respond to them?

Chapter

How to Know Where the User’s Data is Stored: The Need for Data Mapping

5 minutes

How can you handle a data subject request if you don’t know where to look?

Chapter

Case Study: How to Delete User Data from Shopify

3 minutes

Data is personal. If a customer wants to delete their data, you should make the path as clear for them as possible. To understand the importance of this, let’s look at an example.