“Welcome to our final video! You’ve learned what a DSR is, the regulated timeframes, why users submit these requests, how to choose submission channels, and best practices for handling DSRs, including responses, data deletion, data mapping, workflows, and mistakes to avoid.
Congrats! Please click on the little Chat icon below to get your official completion certificate – specify your name, title, and company via chat and we’ll send it right away! It’s a great achievement to share on Linkedin or internally via Slack. You’ve learned a lot in this course, and you deserve to be recognized for that.
Before you move forward to start building your seamless privacy program, let’s review the ultimate checklist for handling a DSR.
- Collect DSR successfully with clear processes and training.
The right to erasure allows a user to request all of their data and history to be removed at any moment. This means you need to have data organized and documented before that moment. However, users aren’t trained on how or where they should go to do that. You must ensure the former is easy to use and understand; always use simple formats and clear language. By creating an easy-to-find privacy request form and process, you can direct most DSRs in the right direction.
But sometimes, users may still email or contact the wrong person. This means everyone in your organization should be able to identify and document data subject requests and forward them to the relevant stakeholders.
- Verify the user’s identity to prevent fraud.
As we’ve learned, fulfilling fraudulent requests is one of the top mistakes an organization can make. Use multi-factor authentication to ensure you’re putting privacy and security first.
Use software to create user data profiles to easily access upon request. If a user’s data is organized all in one place, all it takes is a few clicks to remove or modify it.
- Make a chain of processes to review and fulfill requests within the timeline.
Create an automated workflow across teams to expedite processes and ensure no stone goes unturned. If using software, you can simply assign and add team members to workflows.
- Make sure requests and discussions are secure.
DSRs often contain and require access to sensitive information. Typically, users reach out to have this information deleted or modified so they can protect their financial, identity, or other personal data.
Make sure requests and discussions regarding requests are secure and protect this sensitive information.
Make use of automated workflows, custom templates, standardized privacy centers, and data mapping. Time is of the essence when protecting the rights of your users and your business. By opting for software that organizes this all in one place, you can create a more efficient process that saves you time and money while granting you a competitive advantage and a better brand image.
Companies must be prepared to remove more information at speed and with accuracy. Our platform shortens the process by allowing companies to automate their privacy operations and manage data requests more efficiently.
Advanced automation and seamless integrations ensure that no information or request gets lost, validate requests quickly and easily, and prevent devastating human error. Check it out now and learn more about how out platform can help you create an effortless data erasure process.
We’re here to empower privacy solutions that just make sense for your team. Take back power and protection for your privacy program. Empower your users rights and protect everything your team has built. It all starts with working smarter, not harder. Get started below!”